Before you explore the best business phone systems out there, here are some general things you need to know to help you make the best decision for your business communication needs.
1. Location-based PBX vs. Hosted PBX
For the most part, there are two types of PBX business phone systems: premium and hosted. A basic business phone system requires storage equipment within your office and is commonly seen in large businesses. Small business owners without any expansion and cost capability. It is recommended to use the host business phone system.
2. Expensive equipment is not always necessary
One way to save money on your PBX Business Phone system is to avoid having to make expensive purchases on hardware. With BYOD (bring your own device), you can use your mobile phone or use your existing hardware without any hassle. Wiring and cabling are also not necessary as the host PBX business phone system runs using your Internet connection.
3. It can boost productivity and help retain customers
You don’t have to worry about slipping a crack message. Many business phone systems have place-by-place features that ensure email from call continuity and voicemail is always at the top of your messages. Cloud receptionist features like auto attendant are also available so that you can offer a better overall customer experience and keep your customers satisfied.
4. Promotes workplace flexibility
Modern systems give users the freedom to work from anywhere. These days, you don’t need an office to have a business phone system. All you need is a reliable internet connection and power (unless you use virtual PBX and operate directly from your cell phone). As well as growing your team and adding extensions, it’s easy to move from one location to another with a simple plug and play solution.
When you search for business phone systems, you will find providers that have been around for decades and some have broken down over the last few years. Although we appreciate the experience, it would not be better to choose only the supplier in their shelf life. Go with a provider who focuses on their business solution efforts (some providers go to focus on medium and small businesses) to ensure that your business communications Needs are being met. View their services and decide if they need your business.
5. Not all business phone systems are created equal
How a PBX Phone System Can Benefit Your Business
Don’t be fooled by the jargon and heavy technical literature you can find on PBX systems. Contrary to popular belief, you don’t need to learn tech to learn how to run a PBX system. If you are buying hardware from a supplier, you will likely receive a pre-configured phone that is ready to use as soon as it arrives. It simply starts plugging in the device and making calls from barely any setup. Cabling and wiring is not necessary with the host PBX system, so installation fees and downtime are not something you would worry about.
All of these benefits lead to one thing: greater savings. Without the expense or expensive hardware, you can use the time and money that can be saved and put back into your business. For more savings, you can choose a virtual PBX phone system that allows you to run your business from your mobile phone using your business phone number. It’s the simplicity and professionalism that many merchants find without the expense of a major PBX phone system provider.
Exploring the Features of a Small Business Phone System
If you are looking for a limit to the PBX Business Phone system, it would be that they rely on an Internet connection to work. Your system will stay up and running as long as you are using a reputable internet provider. However, many PBX Business phone systems offer the ability to send your call to an external device, such as your smartphone. This is an added security feature that gives business owners the satisfaction of knowing that they will never miss an opportunity, regardless of the unforeseen circumstances. Like this simple call forwarding feature, small business phone systems have many services that can save your business.
Call recording is a great way to keep voice recordings, be sure to follow your state’s laws regarding voice recordings. It works with industries such as travel agencies and medical offices when there is a mishap or an incident involving the exchange of information over the phone. It’s a way to meet compliance standards in some industries and has been an important tool for business owners who rely on keeping records for accountability and training purposes.
You can easily customize your user’s calling experience with an automated and customized caller menu. These two features work together to provide your caller with relevant information, such as new promotions or upcoming changes during your office hours, and direct the people they need to talk to. Your callers will appreciate the updates and their positive experience will encourage them to recommend your service to others.
Overall, keep it simple. You won’t need all the hours and sets that a major provider can offer, so be sure to understand your specific business communication needs. Look for business phone systems that reduce headaches, not increase them.